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Apofemme Scandinavia

Returns and Complaints

No returns of opened products

Our products are intimate hygiene and beauty products. For hygiene reasons, the following applies:

  • Opened products and products with a broken seal cannot be returned or exchanged
  • We do not exchange items because of the wrong size, colour or a change of mind
  • Unopened items with an unbroken seal are covered by the statutory 14-day right of withdrawal from delivery. You then pay the return shipping

Damaged, defective or wrong item

  • Contact us as soon as you notice the problem – a complaint within two months is always on time
  • We send a replacement or refund the full amount
  • We cover all shipping costs for approved complaints

How to make a complaint

  1. Email us at: info@apofemme.com
  2. Include your order number and describe the problem – a photo helps
  3. We will get back to you and, if needed, send instructions for returning the item

Refund

  • Refunds are made within 14 days of an approved complaint
  • Refunds are issued via the payment method used for the purchase

Shipping Cost

For approved complaints we cover the shipping. If you withdraw from the purchase of an unopened item, you pay the return shipping.