Terms of purchase

Prices and payment

Each item is listed with price including VAT. In the shopping cart you can see the total price including all charges. Payment terms are indicated in the shopping cart depending on the chosen payment method.

Right of withdrawal

Your right of withdrawal (cooling off period) is valid for 14 days. Your notice to us must clearly state that you are withdrawing. The withdrawal period starts on the day you received the goods.

You do not have the right of withdrawal if:

  • You have used the product.
  • If the product is defective, you are of course entitled to withdraw.


When you have exercised your right of withdrawal:

  • You are obliged to keep the product in as good a condition as when you received it.
  • You must not use it, but of course carefully examine it.
  • If the product is damaged or lost due to your negligence, you lose your right of withdrawal.

Private Policy

When you place your order with us, you provide us with your personal information. By registering and placing an order, you agree that we may store and use your information in our business to fulfill the contract with you. You have the right under the Personal Data Act to receive the information that we have recorded about you. If it is inaccurate, incomplete or irrelevant, you may request that the information be corrected or deleted. In this case, please contact us by e-mail.

Cookies

This online store uses cookies as defined by the Electronic Communications Act, July 25, 2003. A cookie is a small text file that is stored on your computer and contains information to help the online store identify and track users. Cookies are available as session cookies and as cookies that are stored permanently on your computer. During your first visit to the web shop, your browser is assigned a session cookie which is unique and is used to avoid confusing you as a user with other users. In order to use the online shop, you should allow cookies in your browser. This type of cookie is only used to provide you, the visitor, with a better experience and support and does not store any personal information about you. Cookies can be deleted. In this online shop, cookies are used, for example, to keep track of your shopping cart, your preferences and the pages you have visited in order to provide you with a better customer experience and support.

Deliveries

Delivery times vary depending on the choice of transport method. Delivery by Postnord is normally within 1-3 working days. Delivery time applies to orders received before 14:00. Orders after 14:00, as well as during holidays are packed and shipped the next business day.

Returns

Returns are at your own expense except if the product is defective or if we have packed it incorrectly - then we will bear the cost. Other returns must be sent by registered mail, you must be able to show a receipt with tracking number.

Refund obligation:

If you have exercised your right of withdrawal, we will refund what you have paid for the goods as soon as possible or at the latest within 30 days from the date we received the goods. You will have to pay the return costs yourself when you return the goods. We will always pay the cost of returning so-called replacement goods. See also the Swedish Consumer Agency and the Distance Contracts Act, as well as the EU's joint dispute resolution site http://ec.europa.eu/odr.

Satisfied customer guarantee

We only want satisfied customers, that's why you have a 100% Satisfaction Guarantee. This means that you have the right to return the product if you are not satisfied with the way you have been treated or for any other reason. However, we cannot take back products in unopened packaging.

Marketing

We send out newsletters on an ongoing basis, by shopping with us you agree that we may send out this type of newsletter. You can of course unsubscribe at any time. For online advertising marketing, Apofemme uses SEMIO.

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